Patient Experience

It is the aim of our hospital to meet the needs of all our patients and their families. We believe that it is important for patients and their families to give their opinion about the services they receive. We will use your feedback to continue doing what we do well and to make improvements where recommended.

Contact Details

Patient Experience Office,
CEO Building,
St. James’s Hospital,
James’s Street,
Dublin 8

Name  Title Telephone Email
Nikki Deegan Complaints Manager 01 4103361 patientfeedback@stjames.ie
Julie Sampey Complaints Manager 01 4284248 patientfeedback@stjames.ie

Services

There are a number of ways that you can give us your feedback.

Compliments, Comments, Concerns
Hearing about the experience that patients and families have at our hospital is very important because, it enables us to pass positive feedback to our staff on your behalf and make improvements if we have not met your expectations. Compliments, comments and concerns can be submitted to us by post, by email to patientfeedback@stjames.ie or by appointment by calling the Patient Experience Office on 01 4103361.

Formal Complaints
We encourage patients and families to let those involved in their care know if they have a concern. Any concerns should be discussed in the first instance with the manager of the ward or department so that a solution can be found locally. If this is not possible or if you do not feel comfortable discussing your concern with the manager or staff member involved, a formal complaint can be submitted in writing by post to the Patient Experience Office, CEO Building, St. James’s Hospital, James’s Street, Dublin 8, Email: patientfeedback@stjames.ie or by appointment by calling the Patient Experience Office on 01 4103361.

For further information see SJH Concerns / Complaints Leaflet

Patient Representative Group
The group comprises of patients and family members who have had a personal experience in St. James’s Hospital. Patient representatives work in partnership with hospital staff to:

• Advise and give feedback
• Provide the patient and family perspective for staff
• Review recommendations, quality improvement projects, service developments and information leaflets brought to the group by Hospital staff
• Actively participate in the development of new facilities or refurbishments
• Keep the patient and family as the focal point of our health system.  

Meetings are held monthly in the hospital.  If you are interested in being a patient representative or would like further information please contact: Maria Kane Quality Manager-Person Centred Care CEO Building St. James’s Hospital Tel: 01 4162153 Email: mkane@stjames.ie

Related links
National Healthcare Charter. You and your health service. What you can expect from your health service and what you can do to help. http://www.hse.ie/eng/services/yourhealthservice/hcharter/

'Your Service, Your Say' - HSE Complaints Policy: http://www.hse.ie/eng/services/yourhealthservice/feedback/Complaints/Policy/complaintspolicy.html

Advocacy Services and Support - HSE: http://www.hse.ie/eng/services/yourhealthservice/feedback/services/

Office of the Ombudsman: http://www.ombudsman.gov.ie/en/

Ombudsman's Office for Children: http://www.oco.ie

Complaints Information Leaflet (PDF 319Kb)

Complaints Policy (PDF 1,029Kb)