Patients Charter in English

Access to Hospital Services

You have the right in a medical emergency to be admitted immediately to hospital. In cases other than in an emergency, you will be placed on a waiting list if you cannot be admitted to hospital immediately. If you are on a waiting list and are concerned about your condition, you should consult your family doctor who can then request that your condition be reviewed by your hospital consultant.

Where a recommended medical procedure is not available at the hospital, you will have the right to ask your hospital consultant to transfer you elsewhere where the procedure is available.

You have the right, should your admission be cancelled by the hospital, to receive adequate and timely notice of such cancellation. However, in exceptional cases arising from emergency pressures or staff illnesses, your operation may have to be cancelled at very short notice. In these circumstances, the hospital will make every effort to contact you in advance.

You have the right, in the event of cancellation, to be given a new appointment for an early date and to be treated on a priority basis

Outpatient Services

You have the right, when your family doctor refers you to hospital for an out-patient appointment, to:

• receive confirmation within a reasonable time of the date of your first appointment
• be given an individual appointment time
• be seen by a consultant or senior doctor on your first appointment.

If you feel your condition has disimproved, you should consult your family doctor who can, if necessary, take up the matter with the hospital.

You have the right, should your appointment at an out-patient department be cancelled by the hospital, to receive adequate and timely notice of such cancellation and to be given a new appointment on a priority basis.

Courtesy

You have the right to be treated in a courteous manner at all times by every member of the hospital staff.

Visiting Arrangements

You have the right to receive visits from your relatives and friends, including children. The hospital must ensure that visiting arrangements are flexible, consistent with the nature of your illness and the needs of other patients.

Religious Beliefs

You have the right to be treated with respect for your religious and philosophical beliefs.

Privacy

You have the right to have your privacy respected, especially when the nature of your clinical condition is being discussed with you or your relatives by hospital staff.

Information concerning your treatment

You have the right to be informed of the name of the consultant under whose care you are being placed, and, if you are to be referred to another consultant, you have the right to be informed of the reasons for such referral.

You have the right to be informed of the nature of your illness or condition in language which you can fully understand, and to be informed concerning:

• the results of your tests and x-rays
• the purpose, method, likely duration and expected benefit of the proposed treatment
• alternative forms of treatment
• possible pain or discomfort, risks and side-effects of the proposed treatment

Consent to Treatment

Generally, treatment should only be given to a patient with his or her informed consent or, in the case of a child, the consent of a parent or guardian. You may request the presence of a person or persons of your choosing during the procedure for granting consent. The consent form you are asked to sign should clearly state the nature of the procedures to be undertaken.

Only in cases where a patient lacks the capacity to give or withhold consent, and where a qualified medical doctor determines that treatment is urgently necessary in order to prevent immediate or imminent harm, may treatment be given without informed consent.

Confidentiality

You have the right to total confidentiality in respect of your medical records.

You have the right to request the hospital to make details of your relevant medical records available to you. Hospitals will normally meet your wishes in this regard, except where it would be considered that this would cause serious harm to your physical or mental health. In such circumstances, the information may be communicated through a health professional, normally your family doctor.

Teaching & Research

You have the right to refuse to participate in the teaching of medical students by your consultant. Your permission must be sought before a consultant can involve you in the teaching of students. However, your co-operation would be important in view of the need to ensure that future doctors obtain the best possible training.

You have the right to refuse to take part in any clinical trials or research concerning the use of new drugs or medical devices. Clinical trials and experimental treatment should never be carried out without your informed consent being obtained by the hospital or medical personnel.

Discharge

You have the right on your discharge from hospital to have yourself and your family doctor informed of the nature of your condition, the treatment you received while in hospital, the medication required by you, and the arrangements for any further attendance at the hospital.

Complaints

You have the right to complain about any aspect of Hospital service, to have the complaint investigated and to be informed of the outcome as soon as possible.

St. James's Hospital has a detailed Complaints Policy in place. If you require further information on this policy please contact:

Mary Darragh
Complaints Officer
Chief Executive Offices
Phone: (01) 410 3361 / email: complaints@stjames.ie

You have the right, where your complaint is not resolved to your satisfaction, to have the matter referred to the Hospital's Patient Advocacy Committee.

The Hospital's complaints procedures are without prejudice to your statutory rights to complain to other outside agencies e.g. The Medical Council or An Bord Altranais (The Nursing Board)

Complaints Management Policy (PDF 77Kb)