Patient Experience

Patient Experience

Appointment information

In order to provide safe care to all patients attending our outpatient services, it is essential that we ensure compliance with national guidelines and as such you are kindly asked to:

Be on time

  • Only attend your appointment at the time indicated on your appointment letter.

Not early or late

  • Please do not arrive early or late for your appointment, doing so may result in you missing your allotted appointment slot.

Attend alone where possible

  • Where possible, you should attend your appointment unaccompanied. If you have a special requirement for assistance, please contact us in advance to discuss.

  • COVID-19 affects different people in different ways. Most infected people will develop mild to moderate symptoms. It can take 14 days before you realise you have it.

    Some common symptoms are:

    • Cough (new or worsening)
    • A temperature/ fever
    • Difficulty breathing
    • Shortness of breath (new or worsening)
    • Tiredness
    • Aches & Pains
    • Nasal Congestion
    • Runny Nose
    • Sore Throat
    • Diarrhoea
    • Confusion
    • Loss of appetite
    • Loss of taste/ smell

    • If you have any of the above symptoms of COVID-19 or any unexplained change in your usual health, do not attend for your appointment. You should contact your GP to discuss your symptoms. 
    • If you have had contact with a confirmed or suspected case of COVID-19 within the last 14 days prior to your appointment date, do not attend for your appointment. 
    • If you have had any travel outside the country within the last 14 days prior to your appointment date, do not attend for your appointment.

    You should strongly adhere to social distancing guidance in the 14 days prior to your appointment.

    • A staff member may call you 48 hours prior to your appointment to carry out a COVID-19 questionnaire (it may also be done when you arrive to the registration desk/ self-registration kiosk)
    • You will be asked to show proof of your appointment when you arrive at the hospital entrance
    • You will be asked to perform hand hygiene
    • You will get a mask to wear (if you have your own mask then you can wear that). Please keep your mask on at all times
    • Your temperature may be checked, if requested by your consultant

    • Keep at least 2 meters away from other people outside your home
    • Wash your hands regularly
    • Don’t touch your face or eyes with your hands
    • Cover your mouth and nose with a clean tissue when you cough or sneeze
    • Put used tissues in the bin and wash your hands
    • Use your elbow when coughing or sneezing, if you don’t have a tissue
    • Be aware of touching surfaces that other people touch a lot, such as door handles.