Patient Experience

Patient Experience

The Facilities Management Directorate provides a full range of non-clinical services in St James's Hospital that enhances the patient experience and supports the hospital's clinical staff in treating our patients.

  • The hospital’s main reception desk is located just inside the main entrance. Staff are here to guide and assist you during your time in the hospital.

    Contact: (01) 410 3912


  • The Security Department operates 24 hours a day, seven days per week. Security staff wear a uniform to identify them in their role. Security infrastructure such as CCTV cameras and alarm systems are monitored by security officers at the hospital’s dedicated security control facility.

    What we do:

    • Provide the hospital with a dedicated 24 hour security control service
    • Implement hospital policies and procedures including traffic management
    • Crime prevention and investigation
    • Work with wards and departments to prevent and assist with antisocial behaviour
    • Issue staff identification cards and control access around the campus
    • Lost and found property services
    • Patient property service

    Out of hours queries should be emailed to

    In an emergency, always call 999.

    If you are coming as a visitor or an inpatient:

    • Only bring essential items to the hospital. Leave all valuables at home or having arrived at hospital, pass them to relatives or friends to take home for you
    • Protect your personal belongings and do not leave valuable items in your vehicle
    • Report all suspicious incidents/ persons to staff.

    Note: St James’s Hospital accepts no responsibility for loss or damage to private property while on the hospital campus or in any of its ancillary sites.

    Respect for staff:

    Our staff expect to be treated with respect and should be able to come to work without fear of violence, abuse or harassment from patients or their relatives. Any behaviour of this type is unacceptable. We operate a zero-tolerance policy against violence or abuse and all such incidents will be reported to An Garda Síochána for consideration of prosecution.

    Useful Contact Details:

    Security Control Room 24/7
    (01) 416 2107 or (01) 416 2108
    Security Administration 9am to 1pm, 2:15pm to 5pm
    (01) 416 2802

  • Our Catering Department provides meals for our patients and staff. Patients are offered a choice of menus which are developed together with our Clinical Nutrition and Speech and Language Departments to ensure that patient’s specific nutrition requirements are met. Our menus are designed to meet patients' therapeutic, cultural or religious dietary requirements and are coded with the allergen content of all meals. This information is readily available in the ward or from a catering staff member.

    If you have a specific allergen, please inform catering personnel on your arrival to the ward. Dietary information on specialised and modified diets is also available.

    Patient meals are served between 8am to 7pm daily.

    Breakfast - 8am to 9am
    Morning tea/coffee - 11am
    Lunch - 12:15pm
    Dinner - 5pm
    Evening beverage - 7pm

    Contact: (01) 416 2385

  • The Ministry of Pastoral Care is an integral component of the multi-disciplinary approach to holistic, patient-centred care at St James’s Hospital. This is achieved through providing a compassionate presence to patients, their families and staff, within the context of sacramental and non-sacramental ministry, by professionally trained and accredited healthcare chaplains.

    Our Chaplaincy team ensures that patients, staff, relatives and friends in our hospitals can receive the support they need from representatives of various faiths and beliefs. Members of the Pastoral Care team visit patients on the wards throughout the hospital and respond to referrals from patients, families or staff members.

    The department is staffed 24 hours per day, 365 days per year.  The on-call chaplain can be contacted via the switchboard on (01) 410 3000, bleep 686. Please contact our switchboard if you require our services as an inpatient. 

    On-call Chaplain 
    (01) 410 3000, bleep 686

    Camino Office 
    (01) 410 3588

    Head of Chaplains Office 
    (01) 410 3659


Contact Details
How to find us

Above the Orchard House Staff Restaurant

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