Patient Experience

Patient Experience

St James's Hospital aims to provide care that is safe, effective and accessible so that our patients achieve the best possible outcomes.

We achieve this by keeping the patient at the centre of everything we do and by recognising that we are all individually and collectively responsible for the safety and quality of care we provide. 

The Quality and Safety Improvement objectives include:

  • Care is always safe
  • Patients achieve the best possible health and wellbeing outcomes
  • Patients receive person-centred care
  • The Quality and Safety Improvement Directorate's (QSID) purpose is to lead and support the work of quality and safety improvement across St James’s Hospital.

    The core work of the QSID includes:

    • Safety, including adverse incident reporting, safety incident reviews and risk management
    • Quality assurance for effective care
    • Person-centered care, including patient and family feedback

    Continuous quality improvement 

  • The QSID team provides the death notification form to the families and next of kin of deceased patients.

    To get the death notification form for your family member, please contact the Quality and Safety Improvement office by phone on (01) 416 2674.
    Once the Death Notification Form has been completed for your relative, we will arrange for it to be posted to the deceased patients named contact by registered post.

    Please click here to find your local Civil Registration Office.
    The death must be registered by a spouse or blood relative within a three month timeframe. The death certificate costs €20.00 per copy and €1.00 for copies for social welfare purposes. For more information, log on to

    A range of information on bereavement support is available from the Irish Hospice Foundation. You can call them on (01) 679 3188 or look at the details on their website

  • The Safety & Risk team routinely process and review safety incident reports and where appropriate, use this information to identify actions the hospital can take to reduce risks. Where indicated, the team, who are all trained in the review methodology frameworks will facilitate patient safety reviews. The purpose of a review is to find out what happened, why it happened and what learning can be gained in order to minimise the risk of a similar incident occurring in the future. These reviews are conducted in line with national policy in an open and transparent safety culture as a key tool for improvement.

    The Safety & Risk team is available to listen to and engage with patients, their nominated persons, staff and services to improve the design, planning and delivery of care.

    Contacting the Safety & Risk team:
    If you have a concern for your own or a patient’s safety, we encourage you to speak directly with the local manager or clinical team in the first instance.

    The Safety & Risk team can be contacted by emailing:

Contact Details

Monday to Friday, 9am to 5pm

How to find us

Ground floor, main hospital building

Get Directions

Patient Experience

St James’s Hospital welcomes all feedback from patients, family members, and other service users. The hospital is committed to listening, responding to, and learning from people’s experiences to improve the services the hospital provides.

You can give feedback in a number of ways using the contact details below

  • Send a compliment which will be shared with the relevant service
  • Leave a comment/feedback – this will not receive a formal response
  • Make a formal complaint


The Complaints Officer
The Patient Experience Office
Quality and Safety Improvement Directorate
St James’s Hospital
Dublin 8.

Telephone:     01 4103361 or 01 4284248

PRG Internet

The hospital has an active Patient Representative Group. Patients, family members or carers can join the hospital’s Patient Representative Group. The members regularly meet healthcare workers and hospital managers. They share their experiences and discuss improvement projects, new services, patient information materials, facilities and policies and strategies. Sharing your experience could make a difference. Further information can be found in the video.