Patient Experience

Patient Experience

The National Coagulation Centre (NCC) offers a service to patients with a wide range of bleeding and clotting disorders on an inpatient and outpatient basis, including investigation, diagnosis, long-term management and family screening.

The NCC provides comprehensive care with a multidisciplinary approach involving nursing, physiotherapy, social work, clinical psychology and dentistry. In addition, it runs specialist combined clinics in orthopaedic surgery and infectious diseases.

  • There is 24 hour cover by a Consultant Haematologist covering the Coagulation Service in St James’s Hospital.
    If you are a medical professional and require an urgent discussion with one of the NCC Consultants:
    Please contact the St James’s Switchboard on (01) 4103000 and ask to be forwarded to the Haematology SHO on call. 

  • Patients with a bleeding disorder

    For Non Clinical Queries
    For queries in relation to non-clinical requests: appointments, documentation requests:
    Monday to Friday 08:30-17:00
    Please call (01) 416 2141 
    Email: ncc@stjames.ie

    Postal address:
    National Coagulation Centre,
    St James’s Hospital,
    James Street
    Dublin 8
    D08 A978

    Non Urgent Clinical Queries
    For non-urgent, clinical queries in relation to upcoming procedures, treatment queries:
    Monday to Friday  from 08.30am to 17.00pm  please call 01 416 2141

    Please call the nurse on (01) 410 3130 (please leave a message with your name, hospital number, contact details and information in relation to your query and a nurse will return your call), alternatively, please send an email to ncc@stjames.ie and your email will be responded to in a timely manner.

    Emergency Contact Details for Patients with a Bleeding Disorder
    Monday to Friday 08:00-17:00
    For Emergency/ urgent calls in relation to an active bleed or possible bleed or an urgent unplanned procedure please call (01) 410 3000 and ask for bleep 721

    Out of hours 17:00hrs-08:00hrs Monday-Friday, at the weekend and bank holidays
    Please call St James’s Hospital switchboard on (01) 410 3000 and ask for Haematology SHO on call.

    If you have a bleeding disorder and happen to attend an ED or another hospital for treatment:

    • Show your bleeding disorders card to the treating doctor or nurse.
    • If you don't have your card with you, identify that you have a bleeding disorder to the healthcare professional.
    • If possible you or a relative should phone the NCC to inform us of your admission/ treatment in ED or in another hospital.

    If you are a medical professional in another site and have been informed by one of our patients that they have a bleeding disorder please:
    There is 24 hour cover by a Consultant Haematologist covering the Coagulation service in St. James’s Hospital.

    Monday to Friday 08:00-17:00
    Please contact the team on (01) 410 3000 and ask for bleep 721, or any of the numbers above.

    Out of hours 17:00hrs-08:00hrs Monday-Friday, at the weekend and bank holidays
    Please call St James’s Hospital switchboard on (01) 410 3000 and ask for the Haematology SHO “on call”.

    Patients who attend the Anticoagulation Service

    For Non Clinical Queries
    For queries in relation to non- clinical requests: appointments, documentation requests….

    Monday- Friday 08:30-17:00
    Please call (01) 416 2637
    Email: ncc@stjames.ie

    Postal address:
    National Coagulation Centre,
    St James’s Hospital,
    James Street
    Dublin 8
    D08 HHA4

    Non Urgent Clinical Queries
    For non- urgent, clinical queries in relation to upcoming procedures, treatment queries

    Monday-Friday from 8.30am to 17.00pm 

    Please call main NCC reception  (01) 416 2141 and press option 3 to leave a message with your name, hospital number or date of birth, contact details and information in relation to your query and a nurse will return your call.

    For Urgent Care
    In the event of an emergency please contact your nearest emergency department without delay.

    • Patient consultations in the outpatient clinics are generally in person at present. Telephone or video call can be arranged in situations where appropriate to do so (with consultant approval).
    • Phlebotomy / Blood testing remains restricted to blood tests required as determined by the NCC medical team and is carried out in the HHAU.
    • Planned and urgent treatments are being given in the HHAU by appointment only. The unit will operate from 08:30-17:00hrs Monday – Friday only.
    • Where possible you should attend the HHAU on your own. If you require assistance, a person may accompany you but may be asked to wait outside of the HHAU area until you are ready to be discharged

  • The following services are provided by National Coagulation Centre 

    • Consultant outpatient clinics

    Our Haemostasis and Thrombosis Clinics are held every Monday, Tuesday and Thursday and in these clinics we review return and new patients referred to our service. 

    • Carrier Testing & Genetic Counselling Service
    • Clinical Psychology 
    • Coagulation Blood Testing Clinic
    • Diagnostic Coagulation Laboratory
    • Haemostasis Molecular Diagnostics Laboratory
    • Dental Clinic
    • Advanced Nurse Practitioner-led service
    • Nurse-led clinics
    • Nurses Treatment Clinic
    • Patient Education Service
    • Physiotherapy Service
    • Social Work Service
    • 24-hour emergency assessment
    • Vaccination Programme
    • Anticoagulation monitoring and education
    • Home treatment service for patients with bleeding conditions
    • Direct Oral Anticoagulation Clinic
    • Warfarin Monitoring Clinics
    • Self-testing INR Monitoring Clinics

    Combined Consultant led Clinics:

    • Haemophilia and Pain Management (held once a month)
    • Haemophilia and Orthopaedic Surgery (held once a month)
    • Haemphilia and Co-Infection (held once every 2 months)

     

  • NCC Map

  • All referrals are triaged by the consultant within 10 working days of receipt. Triaged referrals are categorised as either urgent or routine. The patient will be contacted with an appointment letter and a map of our exact location.

    All clinics are consultant-led.


    Referral letter must include contact details for all patients along with any investigations, scans, blood results and relevant correspondence. 
    Rescheduled or cancelled appointments can be arranged by contacting us.

     

    Patient referral letters can be sent via Healthlink, post or email.

    For referrals to the Anticoagulation Clinic from external institutions, please contact the clinic directly: (01) 428 4403 and use the form below to provide information. 

    Warfarin Clinic Service- Patient Referral Form

    You can send the referral via post to National Coagulation Centre, St James Hospital, James's Street, Dublin 8 D08A978 or email NCC@stajmes.ie

     Self Referrals

    We only accept self referrals from patients who have a family member registered in the NCC with a history of

    -          A bleeding disorder

    -          HHT

    -          Protein S, C or Antithrombin deficiency

     

    Physiotherapy referral will be made by appointment only

    Location : National Coagulation Centre (NCC)

    Physiotherapist: Mr Mark McGowan

  • To shine a light on the journey experienced by young people when they transfer their care from a paediatric (children’s) hospital to an adult hospital, the National Coagulation Centre (NCC) at St James’s Hospital and Children’s Health Ireland (CHI) created the below short video.

    In this video, David recalls his transition of care from CHI Crumlin to the NCC and explains how he overcame his anxieties from meeting with his consultant alone to finding a mode of transport to get to his appointment. David was encouraged to build and grow in all aspects of his life, both in and out of hospital. The NCC encourages young adults to develop their skills for self-management, empowering them to set their own personal goals and, importantly, achieve them.

    Transition to Adult Services from Medical Illustration Unit SJH on Vimeo.

Contact Details

Monday to Friday, 8.30am to 5pm

ncc@stjames.ie
(01) 416 2141
How to find us

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