Patient Experience

Patient Experience

Medical social workers assist patients and families by helping to resolve any psychological, social, practical or emotional difficulties during the patient’s hospital stay. This includes an assessment of the patient’s social, emotional and environmental circumstances. We also explore the impact of new or existing illnesses, diagnosis or prognosis on patients and their families and work to acknowledge, support and affect change for the benefit of the patient.

Medical social workers facilitate safe discharges and liaise with members of community services, both statutory and voluntary, to advocate for service provision for the patient. We provide a safe, confidential and supportive service to inpatients, the Emergency Department and specialist outpatient areas.

Medical Social Work is part of the SCOPe Directorate

  • What does a medical social worker do?
    When a medical social worker meets with a patient they will assess their support needs and any risks to the patient. They will talk to the patient about:

    • how their circumstances have changed
    • their support network at home
    • their current support needs
    • any risks related to their current situation

    The medical social worker may provide support, information and make referrals to a number of relevant services if needed.

    Available services

    • Planning discharge home and coordinating community services
    • Long term care planning, respite and nursing home application, where required
    • Patient and family education around coping with illness
    • Individual counselling, group work, work with families and carers
    • Information on benefits and entitlements, housing and social welfare
    • Referral to other services where appropriate

    Resolving Individual and Family Difficulties
    Which may include providing assistance with:

    • Living with acute or chronic illness
    • Protection of vulnerable adults
    • Child protection
    • Domestic violence
    • Homelessness
    • Financial concerns
    • Caring for a dependant relative
    • Stress, anger and depression
    • Loss and bereavement
    • Addictions and eating disorders
    • Family problems and separation
    • Isolation and loneliness
  • Please contact the Medical Social Work Department directly. 

    Referrals can also be made by nursing staff or medical teams. Patients can ask nurses or doctors to arrange for them to see a Medical Social Worker.

Contact Details

Monday to Friday, 9am to 5pm

How to find us

Opposite The Irish Blood Transfusion Service and beside the Physiotherapy department (Hospital 4).

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