Patient Experience

Patient Experience

St James’s Hospital’s Emergency Department (ED) is open 24 hours a day, 365 days a year and provides emergency care for adults aged 16 years and over.

The Emergency Department team is a multidisciplinary team consisting of; consultants, non-consultant hospital doctors (NCHDs), healthcare assistants, nursing staff, administration staff and advanced nurse practitioners who provide care for approximately 50,000 patients each year.

St James’s Hospital is a university teaching hospital of Trinity College Dublin. Staff within the Emergency Department are actively involved in teaching and training of undergraduate and post-graduate healthcare professionals. Research and audit is also a part of day-to-day activity our Emergency Department.

  • On arrival, you will be guided through a registration process, during which your details (name, date of birth, address, phone number) will be recorded. It is extremely important that we have correct, up to date contact details for you and your named contact person.

    You will be assessed by a nurse. This process is called ‘triage’. We see all patients as quickly and efficiently as possible. Patients are treated in accordance with their clinical needs and are clinically prioritised to be seen based on their triage assessment.

    Please note that patients who are triaged as less clinical urgent to be seen, may experience longer waiting times.

    If you require admission, you will be referred to one of the inpatient teams for assessment. If admitted, you will be transferred to a ward as soon as a bed on the appropriate ward is available.

  • If you require medical attention but your condition is not an emergency, please first seek the advice of your general practitioner (GP).

    Other services include:

    Out of hours GP medical care:
    Dubdoc – (01) 454 5607 /
    Kdoc – 1890 559362 /
    Lukedoc – (01) 406 5158

    Out of hours eye emergencies:
    Royal Victoria Eye and Ear Hospital
    (01) 664 4600 /

    Dental emergencies:
    Please contact you dentist in the first instance.
    Dublin Dental Hospital (01) 612 7200 /

    If you are concerned about and Sexually Transmitted Infection:
     (01) 416 2315 / (01) 416 2316 /

    Paediatric (Children) less than 16 years of age Emergency Departments:
    Currently patients under 16 must attend a paediatric emergency department.
    Tallaght University Hospital  – (01) 414 2000 /
    CHI at Crumlin -  (01) 409 6100 /
    CHI at Temple Street – (01) 878 4200 /

  • There is no visiting allowed in the Emergency Department at present.

  • For information relating patient charges, please click here.

  • General Practicioners (GPs) can submit e-referral using Healthlink

Contact Details
How to find us
Get Directions