Patient Experience

Patient Experience

The Physiotherapy Department provides both an inpatient and outpatient service to patients referred by their consultant teams. Services are divided into a number of areas of specialisation each headed by a senior physiotherapist.

Physiotherapy is part of the SCOPe Directorate.

SJH Physiotherapy Department Out-patient Feedback Autumn 2023

Physiotherapy Comment Card Feedback MISA edition Autumn 2023

  • The department is divided into more than ten areas of specialisation, each headed by a senior physiotherapist. These include but are not limited to;

    • Cardiorespiratory
    • Orthopaedics
    • Rheumatology
    • Care of the elderly
    • Neurology
    • Women’s health
    • Breast care and lymphoedema
    • Burns and plastic surgery
    • Sickle cell anaemia
    • Prehabilitation
    • Stroke
    • General/ Acute Medical
    • Lymphoedema
  • Covid-19

    • Please wear a mask upon entering the Physiotherapy Department and during the entirety of your appointment.
    • In order to minimise transmission of Covid-19 you will be asked by a member of our clerical team to complete a Covid-19 screening questionnaire.
    • Should you wish to have a virtual appointment as opposed to a face-to-face appointment this can be arranged.
    • Just ask a member of our clerical team or your physiotherapist. Please note you will need access to the internet, and a smart device such as a smartphone, tablet or laptop to facilitate this.
    • Please make sure to check in at reception for all your appointments.
    • Please attend on time as patients are seen on a timetabled basis. If you are late, we may not be able to see you, as this can cause delays for patients who have appointments after you.
    • Your physiotherapy appointment will generally be 30-40 minutes
    • The physiotherapist may carry out a physical examination, so wear suitable underwear. It can be helpful to bring shorts or loose clothing.
    • Please bring a list with you of any medicines you may be taking.

    Please note our cancellation / non-attendance policy

    • If you fail to attend your first appointment, you will be automatically discharged.
    • If you cancel an appointment or fail to attend for your appointment during your treatment you must contact us for a new appointment within two weeks or you will be discharged.
    • If you are discharged from physiotherapy, another referral will be required if you need further physiotherapy.
    • Cancellation of three consecutive appointments will lead to discharge from our service.
  • Patients require a doctor's referral from a consultant team within the hospital to see a physiotherapist in the hospital. Referrals are clinically prioritised as either urgent or routine based on the information provided in the referral.

  • The Physiotherapy Department in SJH has strong links with Trinity College Dublin Physiotherapy Students. The Physiotherapy Department supervise over 60 Trinity College undergraduate and postgraduate physiotherapy students on clinical practice placements annually. SJH Physiotherapists also deliver lectures on the undergraduate academic programme in the Trinity School of Physiotherapy. There are three on-site Trinity practice tutors within the department.

    Due to Covid-19, we are currently unable to offer any clinical placements other than those which we provide to Trinity College Dublin. This will be reviewed regularly.

    Physiotherapy Open Day

    Transition year, fifth and sixth-year secondary school students are invited to attend our annual Virtual Physiotherapy Open Day.
    Our next virtual open day takes place Thursday 2nd November 2023.

    Please register for the Physiotherapy TY Open Day via the eventbrite link below:
    https://www.eventbrite.com/e/physiotherapy-transition-year-open-day-2023-tickets-646940916697

    If you have any queries regarding our open day, please contact the TY coordinators:
    Cliona Cantillon ccantillon@Stjames.ie
    Orlaith Reynolds oreynolds@stjames.ie

    SJH Physiotherapy - Virtual Open Day videos

    If you are unable to attend but wish to learn more about the physiotherapy profession, please use the following link to videos about hospital physiotherapy and the work we do:
    https://vimeo.com/showcase/7738915

    Transition Year Work Experience

    The following links also provide useful information about what a career in physiotherapy entails - watch our Physiotherapists Emer O'Shea and Sarah Moore talk about their work in the hospital.

    Introduction to the Undergraduate Degree in Physiotherapy, Trinity College Dublin

    A typical day for a physiotherapist in St James’s Hospital

  • We value your feedback

    Every year in physiotherapy we see 20,000 new patients and provide 100,000 treatments. We value all patient feedback and other service users feedback greatly.

    If you have attended the Physiotherapy Department as an outpatient and wish to give us feedback on your experience, please email physioreception@stjames.ie for feedback form or scan the QR code below to go directly to the online feedback survey.

    New QR code for OPD survey Oct 2023

  • The physiotherapy department is located in Hospital 4. If you enter the Eircode D08E9P6 into google maps it will direct you to the department building.

    Google Maps Directions

    Access from the underground car park:

    You will arrive in the main concourse of the Hospital from the car park stairs. Take a left and another left after the spiral staircase onto route 2. Follow this corridor and take the first available right onto MISA corridor. Take a left at Leopold’s coffee and walk to the exterior double doors. Go outside, turning left immediately towards the vehicle barrier. The building in front of you is the back of Hospital 4. Follow around the building to your left and you will come to the front door of Hospital 4.

    Access from James's Street entrance and Luas stop:

    As you walk from the luas towards the Hospital, veer left at the junction passing the morgue, the lab and the Covid testing centre. Follow that road for approximately 100m and Hospital 4 is on your right.

    Access from Fatima entrance and Luas stop:

    Walk through the pedestrian gate behind the luas stop. Walk straight towards the MISA building, turn right, passing by the vehicle barrier. The building in front of you is the back of Hospital 4. Follow around the building to your left and you will come to the front door of Hospital 4.

    Access from Rialto entrance:

    Follow the main road around past the new children’s hospital. Pass by the Hospital 2 entrance, the car park and the bus stops, taking a right at the end of the buildings, after the bike shed. Follow that road for approximately 100m and Hospital 4 is on your right.

    Hospital 4 Physio Department Entrance

     

     

Contact Details

Monday to Friday, 8am to 4.45pm

How to find us

Ground floor, Hospital 4

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