Patient Experience

Patient Experience

Patient Experience

St James’s Hospital welcomes all feedback from patients, family members, and other service users. The hospital is committed to listening, responding to, and learning from people’s experiences to improve the services the hospital provides.

You can give feedback in a number of ways using the contact details below

  • Send a compliment which will be shared with the relevant service
  • Leave a comment/feedback – this will not receive a formal response
  • Make a formal complaint


The Complaints Officer
The Patient Experience Office
Quality and Safety Improvement Directorate
St James’s Hospital
Dublin 8.

Telephone:     01 4103361 or 01 4284248

PRG Internet

The hospital has an active Patient Representative Group. Patients, family members or carers can join the hospital’s Patient Representative Group. The members regularly meet healthcare workers and hospital managers. They share their experiences and discuss improvement projects, new services, patient information materials, facilities and policies and strategies. Sharing your experience could make a difference. Further information can be found in the video.