Patient Experience
St James’s Hospital welcomes all feedback from patients, family members, and other service users. The hospital is committed to listening, responding to, and learning from people’s experiences to improve the services the hospital provides. You can click the link to view our Patient Information Leaflet.
You can give feedback in a number of ways using the contact details below
- Send a compliment which will be shared with the relevant service
- Leave a comment/feedback – this will not receive a formal response
- Make a formal complaint
Address:
The Complaints Officer
The Patient Experience Office
Quality and Safety Improvement Directorate
St James’s Hospital
Dublin 8.
Email: patientfeedback@stjames.ie
Telephone: 01 4103361 or 01 4284248
The Patient Advocacy Service is a free, independent and confidential advocacy service for patients of Public Acute Hospitals and residents of Nursing Homes.
It is fully funded by the Department of Health and is entirely independent of the HSE and other service providers.
The Patient Advocacy Service can provide you with the information and support you need to make a complaint about an experience you have had.
Address: Patient Advocacy Service, Level 3 Rear Unit,
Marshalsea Court, Merchant's Quay, Dublin D08 AEY8
National Phone Line: 0818 293003
Website: https://www.patientadvocacyservice.ie/