• When visiting restrictions are in place, any person who wishes to give feedback or make a complaint may to do so by contacting the Patient Experience Office team by telephone, email or letter, using the contact information below. Persons may also bring their concern or complaint to the nurse in charge of a ward or a department manager.

    Patients and relatives are asked not to come in person to the Patient Experience Office.

    Contact Details:
    The Complaints Officer
    The Patient Experience Office
    Quality and Safety Improvement
    St James’s Hospital
    James’s Street
    Dublin 8

    Telephone: (01) 410 3361 or (01) 428 4248

    Email: patientfeedback@stjames.ie

    Please be aware that it may not be possible for staff to respond to feedback as quickly as they would wish to because they may be busy dealing with the problem that caused visiting to be restricted.

Patient Experience

St James’s Hospital welcomes all feedback from patients, family members, and other service users. The hospital is committed to listening, responding to, and learning from people’s experiences to improve the services the hospital provides. You can click the link to view our Patient Information Leaflet.

You can give feedback in a number of ways using the contact details below

  • Send a compliment which will be shared with the relevant service
  • Leave a comment/feedback – this will not receive a formal response
  • Make a formal complaint

Address:       

The Complaints Officer
The Patient Experience Office
Quality and Safety Improvement Directorate
St James’s Hospital
Dublin 8.

Email:             patientfeedback@stjames.ie
Telephone:     01 4103361 or 01 4284248

 

Patient advocacy service

The Patient Advocacy Service is a free, independent and confidential advocacy service for patients of Public Acute Hospitals and residents of Nursing Homes.

It is fully funded by the Department of Health and is entirely independent of the HSE and other service providers.

The Patient Advocacy Service can provide you with the information and support you need to make a complaint about an experience you have had.

Address: Patient Advocacy Service, Level 3 Rear Unit,

Marshalsea Court, Merchant's Quay, Dublin D08 AEY8

National Phone Line: 0818 293003

Website: https://www.patientadvocacyservice.ie/