Patient Experience

Patient Experience

The National Coagulation Centre (NCC) offers a service to patients with a wide range of bleeding and clotting disorders on an inpatient and outpatient basis, including investigation, diagnosis, long-term management and family screening.

The NCC provides comprehensive care with a multidisciplinary approach involving nursing, physiotherapy, social work, clinical psychology and dentistry. In addition, it runs specialist combined clinics in orthopaedic surgery and infectious diseases.

The NCC is a designated European Haemophilia Comprehensive Care Centre

  • There is 24 hour cover by a Consultant Haematologist covering the Coagulation Service in St James’s Hospital.
    If you are a medical professional and require an urgent discussion with one of the NCC Consultants:
    Please contact the St James’s Switchboard on (01) 4103000 and ask to be forwarded to the Coagulation Consultant on-call.

  • Patients with a bleeding disorder

    For Non Clinical Queries
    For queries in relation to non-clinical requests: appointments, documentation requests:
    Monday to Friday 08:30-17:00
    Please call (01) 416 2141(01) 416 2142
    Email: ncc@stjames.ie

    Postal address:
    National Coagulation Centre,
    St James’s Hospital,
    James Street
    Dublin 8
    D08 A978

    Non Urgent Clinical Queries
    For non-urgent, clinical queries in relation to upcoming procedures, treatment queries:
    Monday to Friday 08:00-17:00  

    Please call the nurse on (01) 410 3130 (please leave a message with your name, hospital number, contact details and information in relation to your query and a nurse will return your call), alternatively, please send an email to ncc@stjames.ie and your email will be responded to in a timely way.

    Emergency Contact Details for Patients with a Bleeding Disorder
    Monday to Friday 08:00-17:00

    For Emergency/ urgent calls in relation to an active bleed or possible bleed or an urgent unplanned procedure please call (01) 410 3000 and ask for bleep 721

    Out of hours 17:00hrs-08:00hrs Monday-Friday, at the weekend and bank holidays
    Please call St James’s Hospital switchboard on (01) 410 3000 and ask for the Haematology SHO “on call”

    If you have a bleeding disorder and happen to attend an ED or another hospital for treatment:

    • Show your bleeding disorders card to the treating doctor or nurse.
    • If you don't have your card with you, identify that you have a bleeding disorder to the healthcare professional.
    • If possible you or a relative should phone the NCC to inform us of your admission/ treatment in ED or in another hospital.

    If you are a medical professional in another site and have been informed by one of our patients that they have a bleeding disorder please:
    There is 24 hour cover by a Consultant Haematologist covering the Coagulation service in St. James’s Hospital.

    Monday to Friday 08:00-17:00
    Please contact the team on (01) 410 3000 and ask for bleep 721, or any of the numbers above.

    Out of hours 17:00hrs-08:00hrs Monday-Friday, at the weekend and bank holidays
    Please call St James’s Hospital switchboard on (01) 410 3000 and ask for the Haematology SHO “on call”.

    Patients who attend the Anticoagulation Service

    For Non Clinical Queries
    For queries in relation to non- clinical requests: appointments, documentation requests….

    Monday- Friday 08:30-17:00
    Please call (01) 416 2637
    Emailncc@stjames.ie

    Postal address:
    National Coagulation Centre,
    St James’s Hospital,
    James Street
    Dublin 8
    D08 A978

    Non Urgent Clinical Queries
    For non- urgent, clinical queries in relation to upcoming procedures, treatment queries…

    Monday-Friday 08:00-17:00  

    Please call the nurse on (01) 428 4403 (please leave a message with your name, hospital number or date of birth, contact details and information in relation to your query and a nurse will return your call)

    For Urgent Care
    In the event of an emergency please contact your nearest emergency department without delay.

    • Patient consultations in the outpatient clinics are generally in person at present. Telephone or video call can be arranged in situations where appropriate to do so (with consultant approval).
    • Phlebotomy / Blood testing remains restricted to blood tests required as determined by the NCC medical team and is carried out in the HHAU.
    • Planned and urgent treatments are being given in the HHAU by appointment only. The unit will operate from 08:30-17:00hrs Monday – Friday only.
    • Where possible you should attend the HHAU on your own. If you require assistance, a person may accompany you but may be asked to wait outside of the HHAU area until you are ready to be discharged
  • The National Coagulation Centre consists of:

    • Consultant outpatient clinics
    • Consultant Orthopaedic Clinic

    Our Haemostasis and Thrombosis Clinics are held every Monday, Tuesday and Thursday.  In these clinics we review return and new patients referred to our service. Due to the COVID-19 pandemic, most of our outpatients clinics are held via Telehealth (please see Telehealth PIL).

    Combined Haemophilia/Orthopaedic Clinic, held once monthly 

    • Consultant Co-Infection Clinic
    • Carrier Testing & Genetic Counselling Service
    • Clinical Psychology 
    • Coagulation Blood Testing Clinic
    • Diagnostic Coagulation Laboratory
    • Haemostasis Molecular Diagnostics Laboratory
    • Dental Clinic
    • Advanced Nurse Practitioner-led service
    • Nurse-led clinics
    • Nurses Treatment Clinic
    • Patient Education Service
    • Physiotherapy Service
    • Social Work Service
    • 24-hour emergency assessment
    • Vaccination Programme
    • Anticoagulation monitoring and education
    • Home treatment service for patients with bleeding conditions
    • Direct Oral Anticoagulation Clinic
    • Warfarin Monitoring Clinics
    • Self-testing INR Monitoring Clinics

    Combined Co-infection/Haemophilia Clinic, held once every two monthsvvvv

  • NCC Map

  • All referrals are triaged by the consultant within 10 working days of receipt. Triaged referrals are categorised as either urgent or routine. The patient will be contacted with an appointment letter and a map of our exact location.

    All clinics are consultant-led.
    Referral letter must include contact details for all patients.
    Rescheduled or cancelled appointments can be arranged by contacting us.

    Telehealth - COVID-19 has changed how we manage our service. We have now set up both telephone and video consultations to ensure that we continue to give our patients the best service possible.

  • Where possible, we encourage everyone to avail of primary vaccination against Covid-19 or booster vaccines/additional doses in line with the HSE recommendations. Advice on management of vaccination for people with bleeding or thrombotic (clotting) disorders is available at the NCC website and following links.

    Administration of the IM COVID 19 Vaccine to people on anticoagulation therapy

    Administration of the IM COVID 19 vaccine to people with bleeding disorders

  • To shine a light on the journey experienced by young people when they transfer their care from a paediatric (children’s) hospital to an adult hospital, the National Coagulation Centre (NCC) at St James’s Hospital and Children’s Health Ireland (CHI) created the below short video.

    In this video, David recalls his transition of care from CHI Crumlin to the NCC and explains how he overcame his anxieties from meeting with his consultant alone to finding a mode of transport to get to his appointment. David was encouraged to build and grow in all aspects of his life, both in and out of hospital. The NCC encourages young adults to develop their skills for self-management, empowering them to set their own personal goals and, importantly, achieve them.

    Transition to Adult Services from Medical Illustration Unit SJH on Vimeo.

  • Patient referral letters can be sent via Healthlink, post or email.

    For referrals to the Anticoagulation Clinic from external institutions, please contact the clinic directly: (01) 428 4403

    Warfarin Clinic Service- Patient Referral Form

    Haemostasis and Thrombosis Outpatient Department Clinics
    Monday, Tuesday and Thursday
    Location National Coagulation Centre (NCC)

    Dr Niamh O’Connell

    Professor James O’Donnell

    Dr Kevin Ryan

    Dr Michelle Lavin

    Physiotherapy
    By appointment only
    Location National Coagulation Centre (NCC)
    Sheila Roche / Mark McGowan

Contact Details

Monday to Friday, 8am to 5pm

How to find us

Third floor, main hospital.

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